Privacy Policy

This Privacy Policy applies to information that we collect about you when you use:

  • This website,;
  • Our mobile application, Dispatch on iOS;
  • Email support at;

Throughout this Privacy Policy we’ll refer to our websites, mobile applications, and other products and services collectively as “Services.”

Please note that this Privacy Policy does not apply to any of our products or services that have a separate privacy policy.

Information We Collect

We collect information in two ways: if and when you provide information to us, automatically through operating our Services.

Information you provide

Examples of information that you have to provide to us in order to operate the Services include your name and email address.

Information collected automatically

Examples of information that are collected automatically include log information such as: web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information.

How We Store Your Information

Dispatch does not use any intermediary servers to connect your device to your mail server; your device connects directly to your mail server to fetch and send email.

Because of that, we do not store your credentials anywhere else besides in the secure keychain of your device. Your credentials are never transmitted anywhere else besides to your own mail server for authentication.

How and Why We Use Information

Information you provide

Your email address is required to log you into your mail account in order to use the functionality of our Services. Your name identifies you to your recipients in emails that are sent out using our Services.

Information collected automatically

All information collected automatically are used to operate and improve our Services, as well as to facilitate development decisions.

Third Parties

Our mobile app uses Microsoft's HockeyApp to provide crash reporting and basic analytics, which automatically sends us crash logs that do not contain any personally identifiable information after a crash. We do not share any of your Data with Microsoft.

However, if you have turned on diagnostic logging in Dispatch settings, these crash logs will contain information that may be personally-identifiable, including your email address(es) and in some cases, subjects of your emails. Diagnostic logging is disabled by default and should only be enabled when advised by us, and only if you are comfortable to do so.

Updates to Privacy Policy

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy on this page.

By using our Services, you consent to our Privacy Policy.

How to Reach Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at

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